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Chicago Summer Resort Company

Club Manager / Property Manager

Employer: Chicago Summer Resort Company aka The Chicago Club
Address: 14 Chicago Club Drive, Charlevoix, MI 49720 www.ChicagoClub.org
Position: Club Manager
Location: Charlevoix, Michigan
Reports to: Board of Directors President

Description
The Chicago Summer Resort Company (commonly known as The Chicago Club) is a 31-cottage private association located on approximately 40 acres within the City of Charlevoix, Michigan and fronting on two lakes, Round Lake and

Lake Charlevoix. The Chicago Club’s gross yearly revenue is approximately $850,000.

The Chicago Club was founded in 1881, and has the following amenities:

  • A century-old 25,000 sq ft clubhouse with a living room, dining room and a commercial kitchen
  • Two maintenance garages for maintaining and storing lawn care equipment, golf carts for maintenance use, pickups, etc.
  • Beachfront on Lake Charlevoix that includes a swimming pier, seasonal boat docks and lifts, 2 cabanas and other beach facilities and equipment
  • Two boathouses on Round Lake that collectively accommodate 21 boats
  • Four tennis courts – 2 clay courts and 2 hard courts
  • A manager’s residence and a storage barn.

Resort season runs between June and September for members, with additional year-round responsibilities during the off season. The Club Manager is expected to live on grounds in the provided manager’s residence. Many of the cottages are seasonal, but approximately one-third are useable year-round, including seven (7) members whose homes are located off the grounds. The Chicago Club provides dining and other services during the season from late June through mid-September.

Overall Responsibilities
The club manager’s primary responsibility is to service and maintain the campus environment consisting of 31 individually owned cottages/homes, various Club-owned buildings, beach and picnic areas and maintenance shops.

The manager provides direct supervision for all club-wide events, working closely with caterers and other third-party vendors. The manager assists owners in achieving their ownership objectives through quality professional property management services and makes recommendations to improve the efficiency and productivity of club personnel and processes.

The club manager will also be responsible for preparing, monitoring, and reporting on an annual budget.

Detailed Responsibilities of Club Manager

1. Understand and carry out all policies in dealing with facilities, owners, renters, and guests.

2. Respond in an appropriate and timely manner to all requests and situations that involve, or influence facilities managed.

3. Remain accountable to the owners, the board, and governing agencies of the city and state.

4. Create innovative management plans with operating budgets that describe the anticipated operation of the Club each year.

5. Prepare schedules for repetitive, major and periodic long-term physical improvements, including preventive maintenance and capital improvements.

6. Prepare plans and provide for implementation of special administrative projects.

7. Organize the operation of facilities to produce expected results.

8. Establish performance goals for the staff as well as outside vendors and contractors so that each job is directed, with teamwork, toward the objectives of Club management and related plans.

9. Provide hands-on support to on-site personnel who have the responsibility for the day-to-day operation of the Club.

10. Keep Board members and cottage owners advised of significant operational problems and deviations from the plans for properties in a timely manner.

11. Oversee collection of miscellaneous billing income and the management of expenses.

12. Regularly inspect cottages during season and off season. Includes interior/exterior of buildings, building systems, etc.

13. Understand and ensure compliance with all governing regulations, codes, and laws as well as other state and local authorities.

14. Cooperate with municipal and community agencies.

15. Maintain good cottage-owner relations by consistently prompt and complete responses to owner problems.

16. Prepare reports and respond to requests from the Board of Directors and its Committees for information in a timely manner.

17. Prepare initial and follow-up correspondence on all matters relating to the association including developing and communicating regular (monthly) newsletters to the broader membership.

18. Maintain records in a timely and organized manner.

19. Attend and pass advanced educational courses and seminars as well as participate in local professional related activities.

20. Maintain Club’s website, including periodic content updates for general membership (menus, member directory, photos, etc.) and dissemination of materials for Board and Committee members.

21. Work with caterers to develop annual dining menus.

22. Provide direct supervision for all dining events and special events, working closely with vendors, Committee liaisons and other primary contacts.

23. Ensure that all parts and supplies needed for the support of the facilities are on hand or acquired in a timely fashion.

24. Update the printed association directory and web-based directory on an annual basis.

25. Interview and select all seasonal employees to include grounds staff, lifeguard, and clubhouse administrative staff.

26. Work closely with the association CPA to meet all accounting goals, including timely filing of required tax forms and annual financial statements.

27. Annually solicit competitive bids for employee healthcare coverage.

28. Perform other duties as assigned.

29. Board of Director meeting responsibilities include attending all Board meetings, preparation and distribution of meeting materials, presentation of Manager’s report during meeting.

Supervisory Responsibilities
1. Develop and maintain an effective organization through the selection, training, compensation, review, motivation and termination of all assigned club staff.

2. Monitor the property staff on a continuous basis to ensure all established Club and property policies are followed.

3. Make recommendations to the board of directors regarding changes in wage schedule and annual bonuses.

Skills

  • Ability to anticipate owners’ needs
  • Negotiation
  • Professionalism
  • Basic Accounting
  • Organization
  • Time Management
  • Oral Communication Skills
  • Planning
  • Problem Solving
  • Written Communication Skills
  • Budgeting
  • Flexibility
  • Interpersonal Skills
  • Diplomacy
  • Tenant Relations
  • Computer Literacy - Microsoft Windows 10, Microsoft Office 2017 or newer

Education/Training
Desired but not required: Associates Degree or commensurate experience. Familiarity with building trades including electrical, plumbing, HVAC, carpentry, and general property maintenance.

Experience
Prior experience managing multiple properties in a campus environment. Experience with older structures and systems, preferred but not required.
Management of a staff of at least 7.
Prior hospitality/food service industry experience preferred but not required.

Certifications/Licenses
Desired but not required: Certified Property Manager or equivalent.

Pay Range: Competitive wage based on experience and expertise.

Benefits: Healthcare, vacation and personal days, company vehicle, year-round residence on property, IRA plan with partial matching, potential year-end bonus, company cell phone.

Contact / Application Process
Forward resume and cover letter

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) Matching
  • Health Insurance
  • Paid Time Off
  • Professional Development Assistance
  • Relocation Assistance

Experience:

  • Property Management: 5 years (Preferred)

Additional Compensation:

  • Bonuses

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • www.ChicagoClub.org

Work Remotely:

  • No

Please mention that you come from MarketForThem when applying for this job.

Posted 2 months ago

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